Privacy Policy

Please note, that all information on this website is for information purposes only, and should not be used to treat or diagnose any illness or health condition.

The scope of this website does not provide for a long and exhaustive reporting about essential oils and aromatherapy and visitors must please excuse the abbreviation of thousands of years of wisdom into one page.

Privacy Policy 

 

This Privacy Policy governs the manner in which Lakroma collects, uses, maintains, and discloses information collected from users. This Privacy Policy applies to the website and all products and services offered by Lakroma.

1. Personal Information Collected.

We collect personal identification information from Users in a lawful manner, including but not limited to:

  • Name.
  • Billing and shipping address.
  • Email address.
  • Phone number.
  • Payment details.

2. Use of Personal Information.

Personal information is collected and processed for legitimate purposes, including:

  • Processing and fulfilling orders.
  • Billing and invoicing.
  • Communication with Users.
  • Compliance with legal obligations.

3. Protection of Information.

We implement appropriate technical and organizational measures to ensure the security and confidentiality of User’s personal information.

4. Disclosure of Information.

We do not sell or rent Users’ personal information to third parties. We may share information with trusted third-party service providers for order processing and shipping.

5. Retention of Information.

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

 

Shipping Policy

 

1. Shipping Method.

We exclusively use internal courier services for island-wide delivery within Sri Lanka.

2. Shipping Liability.

We use reputable internal courier services to ensure timely delivery. However, we do not assume responsibility for any damages or delays caused during transit by the courier service.

3. Shipping Restrictions.

We only offer island-wide delivery within Sri Lanka and do not ship internationally.

4. Shipping Rates and Time.

Shipping rates and delivery times are determined based on the order weight and destination within Sri Lanka. Rates and estimated delivery times will be displayed at checkout or will be informed through an invoice. 

 

Terms of Service 

 

1. Acceptance of Terms.

By accessing or using the Lakroma site, Users agree to comply with and be bound by these Terms of Service.

2. Product Information.

We strive to provide accurate product information, including descriptions, prices, and availability. We reserve the right to correct any errors or inaccuracies.

3. Order Acceptance.

All orders are subject to acceptance by Lakroma. We reserve the right to refuse or cancel any order for any reason.

4. Payment Terms.

Payment is due at the time of purchase. We accept major credit cards, debit cards, and other payment methods as indicated on our website.

5. Returns and Refunds

We do not offer refunds or accept returns for items damaged during internal shipping. Once an order is handed over to the internal courier, Lakroma is not responsible for any damages or delays caused during transit.

6. Limitation of Liability

Lakroma shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use or inability to use our website or products.

7. Governing Law

These Terms of Service are governed by the laws of Sri Lanka.

8. Changes to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on our website with a revised “Last Updated” date.

9. Contact Us

For any questions or concerns about our Privacy Policy, Shipping Policy, or Terms of Service, please contact us at:

Phone:

+94 71 956 0807

+ 94 11 225 1833

Email:

[email protected] 

Customer Service Hours:

Monday to Friday 

9 am – 5pm.

Saturday & Sunday 

9 am – 12 pm